Global offers a complete conflict management training service on all aspects of dealing with workplace conflict and abuse.
The working environment is the focus of the training. It will give staff the confidence and practical skills they need to reduce risk themselves, their customers and service users and their organisation.
Within the SAFERwork Conflict management programmes, there are a variety of options including:
The Delivery of courses follows an assessment to identify specific learning needs
for each job role and to develop relevant training scenarios and case studies. All
courses can be tailored to incorporate organisational conflict management policy
and guidance, and adjust the contents to meet the different needs of staff at risk.
Conflict management skills do need to be revisited and refreshed on a regular basis. Global can deliver updated Conflict Management refresher courses.
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