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Conflict Management - SAFERcare

Community, Residential & Healthcare

Service users can have varied and often complex needs. Care providers strive to provide the best care services, but at the same time are struggling with limited resources, a significant percentage of low skilled staff and increasing regulation.

Training is a vital ingredient needed to improve the quality of care and to reduce risks to services users, staff and the organisation itself, but not just any training will do, it must be relevant, flexible, cost effective and based on caring values that promote respect for the individual and a reduction of conflict through developing positive interactions and relationships.

Maybo’s Conflict Management programme helps care providers to meet duty of care and regulatory requirements in a way that promotes positive values and change in behaviours. Our models and learning methods integrate primary and secondary strategies for preventing and defusing conflict and positive behaviour support through simple and engaging methods that work for staff of mixed ability.


Within the SAFERcare Conflict management programmes, there are a variety of options available including:

Lone workers:

Telephone conflict:

Security functions:

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